POLICY AGREEMENT


  • PLEASE READ CAREFULLY BEFORE MAKING YOUR RESERVATION


  • We do not accommodate gluten-free, fully cooked meals, vegan, vegetarian, or children's meals.


  • To ensure the comfort of our guests and provide the best experience possible, we do not allow guests under the age of 18, including children, to dine at our restaurant.


  • You are welcome to take photos of the food and Chef TJ; however, video recording of any kind is strictly prohibited. Please be mindful of other guests' privacy.


  • Due to our intimate dining environment, please refrain from making or receiving phone calls, speaking loudly, or wearing strong fragrances such as perfume or marijuana.


  • Please do not bring additional spices or sauces, as this is considered disrespectful to the chef. Enjoy the food as it is served.


  • Sushi is meant to be eaten in one bite. Please do not "cheers" with nigiri.


  • Do not place ginger on top of nigiri. Ginger is meant to be eaten between pieces to cleanse your palate.


  • To fully appreciate our selected sake, sake bombs are strictly prohibited in our restaurant


  • When eating sashimi, do not mix wasabi into the soy sauce. Wasabi is carefully placed on top of the sashimi.


  • Matoi plays curated music as part of our concept and cannot accommodate music requests.


  • Please use the chopstick rest (Hashi Oki) instead of placing chopsticks on the sushi plate.


  • Do not place drinks in the sushi plate area to maintain stability and avoid spills.


CANCELLATION POLICY


  • If you need to cancel, reschedule, or adjust the number of guests, you must notify us at least 48 hours in advance via email—no exceptions.


  • Cancellations within 48 hours or no-shows are non-refundable.


  • If you experience a transportation delay, we cannot guarantee a full-course meal or offer any discounts.


  • If you are feeling unwell, we strongly encourage you to cancel your reservation for the safety of all guests.


  • Before dining with us, all parties must read and agree to our policy.


  • If these terms do not align with your expectations, we kindly ask that you reconsider your reservation or refrain from making one. Matoi is a restaurant for guests who appreciate and respect a specific style of Japanese dining and seek an authentic experience.


We look forward to welcoming you to Matoi for an authentic and immersive sushi experience.


For Reservations & any Questions please call (858) 737-4556.